Frequently asked questions
Shipping & Delivery
Do you offer international delivery?
Yes, we ship worldwide through our trusted courier partners, Skynet and DHL, ensuring a smooth and reliable delivery experience.
What is the estimated delivery time?
Each item is carefully prepared prior to dispatch:
* Pakistan: 2–5 working days
* International: 12–18 working days
What are the shipping costs?
Shipping charges are calculated at checkout based on your location and the weight of your order.
Will I be charged customs duties?
International orders may be subject to customs duties and taxes as per local regulations. These charges are the responsibility of the customer.
How can I track my order?
Once your order is shipped, you will receive a confirmation via email and SMS (where applicable) along with a tracking number. You can also log in to your account on our website to check your order status in real time.
Product & Craftsmanship
How do I select my size?
Each product page includes a detailed size guide. For further assistance, our team is always available to help you choose the perfect fit.
Are the colors exactly as shown?
We make every effort to ensure color accuracy; however, slight variations may occur due to lighting and screen settings.
Do you offer custom tailoring?
Yes, we offer both customized stitching and bespoke designs. Please contact us via WhatsApp to place a custom order.
Orders & Payments
What payment methods do you accept?
We accept secure online payments worldwide, along with Cash on Delivery (COD) within Pakistan.
Can I modify my order?
Order modifications can be made within a limited time after placement. We recommend contacting us as soon as possible for any changes.
Exchanges & Assistance
Do you offer returns or exchanges?
We do not offer refunds unless an item arrives damaged, defective, or compromised. Any such issue must be reported within 24 hours of receiving the item. Refunds will be processed after inspection. Exchanges are accepted within 2 days of delivery, strictly for size issues or valid product concerns. For further details, please refer to our return policy.
What if there is an issue with my order?
Your satisfaction is our priority. If you experience any issues, our team will address them promptly and with utmost care.
Client Care
How can I reach you?
Our client care team is available via WhatsApp, email, Instagram, or through the contact form on our website.